Course Objective
To equip individuals with the skills to effectively manage and lead a team.
Target Participants
First and second line supervisors and individuals with the potential to be promoted into managerial / supervisory positions.
Course Content:
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Roles and responsibilities of supervisors
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Functions of management
o Planning
o Organising
o Leading
o Controlling
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Building effective relationships and teams
o Group/team development
o Managing for diversity
o Problem solving and decision making
o Goal setting
o Delegation
o Motivation
o Communication
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Performance management
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Labour relations
o Conflict management
o Grievance handling
o Discipline and dismissal
Course Fee
Course Dates
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5, 6 & 7 March
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7, 8 & 9 May
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13, 14 & 15 August
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15, 16 & 17 October
Course Duration:
Time:
Assessment:
An evaluation forms part of this course
NEW Online Application Process:
Complete the online application process on the following link - http://slp.mandela.ac.za/
Payment process for online applications:
If you are responsible for payment:
Click “I will pay”, please proceed to upload your proof of payment
If your company is responsible for payment:
“Click Company will pay”
Kindly ensure you have your company’s HR representative’s contact details.
Should the company be responsible for payment of the account, a signed letter from an authorized person confirming the arrangements must be sent on a company letterhead to Rifqah.Felix@mandela.ac.za
The following information should be on the letterhead:
o Delegate/Learner's full name/s and ID Number
o Company name and physical address
o VAT registration number
o Contact details of the person responsible for payment
Please inform Rifqah if you are needing a quotation or invoice.